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Online support we offer:
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E-mail
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Telephone
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Internet and
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Customer Visits
We give sophisticated (advanced) support within the scope of our annual contracts. We as Siskon believe that service quality offered is as much important as the quality of the systems developed for our customers. Thus all possibilities (alternatives) modern technology offer are being used thoroughly. We provide support for our customers via communication means such as mail, telephone, facsimile and internet and customers are frequently visited.
Siskon products are used in production environment. For that reason our company philosophy is to offer fast and continuous support in order to decrease waste of resources to a minimum. Problems met during the utilization of our systems are conveyed to Siskon support line, 7 days 24 hours, and all symptoms are recorded to “Call Logging” software. Problems are tired to be solved by giving first rank support to all calls recorded with the help of Siskon data bank. Unsolved problems are conveyed to higher rank support staff or to R&D unit.
Problems met are studied by connecting to remote systems in question, via modems or internet and are being solved within the periods mentioned in service support contracts. Preventive measures that have to be taken, as a result of data gathered through Siskon Helpdesk software, is shared with the executives during customer visits and a mutual solution is found.
With the training and support services rendered it is aimed that users get maximum efficiency from the system features and level of use (application/user) failure to be at the minimum. Projects are not only evaluated in the application stage but emphasis is also placed for post-application support within the framework of long-term company strategies. Our R&D department evaluates support requirements coming of our customers and we try to develop more qualified and reliable systems.
We as Siskon adopt to keep high quality, low cost and high service standards in all operations due to outstanding (high level) relations established with distinguished companies of Turkey. In order these relations to stand on strong foundations, service contracts are prepared according to the level of the work done, thus offering a more qualified service to our customers.
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